Refunds & Returns

Last updated 14 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Our own policy comes first on this page, because in the United States there is no general cooling-off period for buying goods online. The FTC's Cooling-Off Rule covers sales made at your home, your workplace or a temporary location, and it does not cover an online order. So what follows is what we offer, and it is what governs a change-of-mind return.

15 days to change your mind

You can return a product within 15 days of buying it, for any reason, provided that:

• it was bought from this website within the last 15 days;
• it is in its original packaging;
• and you have the receipt, order confirmation or other proof of purchase from this website.

A change-of-mind return is shipped back by you, at your cost, using a tracked service, to the warehouse your order came from. We refund the price you paid for the goods within 24 to 48 hours of the return arriving, back to the card or PayPal account you paid with, or held as credit against a future order if you would rather.

We cannot accept returns of anything bought from a third-party retailer rather than from this website.

Nothing we sell is made to order

Everything we sell is a standard stock item. Nothing is cut, altered or built to your measurement, so the change-of-mind window above covers a tap or a shower mixer exactly as it covers the mats, the mirrors and the holders.

We would still rather you ordered the right thing first time. If you are not sure whether a bath caddy spans your tub, whether a mirror suits your vanity, or what an exhaust fan needs for a duct run, email us at theteam@mybathroom.store before you order and we will work it out with you.

Damaged, incorrect or missing items

This part applies to everything we sell, and nothing above affects it. It is not a change-of-mind return.

If your order arrives damaged, is missing parts, is not what you ordered, or never arrives, tell us straight away at theteam@mybathroom.store with your order number. A photograph of the packaging and the item helps us take it up with the courier. We will put it right with a replacement or a refund, and we cover the cost of getting the item back to us.

How to return something

Email theteam@mybathroom.store with your order number, what you are returning and why. Please contact us before sending anything back: items must go back to the warehouse your order shipped from, so we will confirm the address first and make sure the return is credited to your order.

Payment providers usually take a few further business days to show a refund on your statement.

Cancelling an order

An order can be cancelled free of charge until it ships. Most orders ship within 24 hours of ordering, so if you need to change or cancel a paid order, contact us within 12 hours. Once packing and shipping have started an order can no longer be cancelled, and it becomes a return.

Shipping that does not arrive on time

Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule we have to ship within the time we state, and if we cannot, tell you and offer you a revised date or a prompt refund. Our stated time is 5 to 7 days after a 24 to 48 hour handling time. If it passes, email us.

If something goes wrong

If you are unhappy with how we have handled a return, email caseresolution@customersupport.care with your order number and a person will look at it again from the start. Nothing on this page limits your rights under the law of your state, and you can raise a complaint with your state attorney general's consumer protection office or report the matter to the Federal Trade Commission at reportfraud.ftc.gov.